Task 15 - Set Up ELMS Users

Once you have identified staff for the various ELMS roles you will need to use your ‘Known Facts’ to create an ELMS account. The Known Facts are two pieces of information that you will need to be able to enrol your authority in the ELMS service on the Government Gateway.

Local Authorities

Local Authority Primary Liaison Points (PLPs) were sent their authority’s Known Facts in November 2009.

• If you are a Local Authority Administrator please contact your PLP to request the Known Facts
• If you are a Local Authority PLP and you have misplaced or did not receive your Known Facts please follow the Other Competent Authority numbered steps below

Other Competent Authorities

Your PLP should request the 'Known Facts' for your authority via the ELMS Feedback Form.

1. On the Feedback Form, select the topic ‘Known Facts’
2. State that you would like to receive your Known Facts
3. Provide a contact name and phone number for one of your authority’s nominated ELMS administrators.

A member of the ELMS Team will telephone your nominated ELMS administrator and provide the Known Facts.

On Receiving your Known Facts

The ELMS Administrator should use the Known Facts to complete the following steps:

1. Register on the Government Gateway and enrol the authority in the ELMS service;
2. Register the other authority users (administrators and operational staff) on the Government Gateway and grant them access to the authority’s enrolment in the ELMS service; and
3. Log on to ELMS and create user records for each of the operational users.

Full details on registering on the Government Gateway and logging into ELMS are available in the Administrator Task Guidance (see related documents panel).